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PROFESSIONAL FAQS

How should I introduce asap super A+ serum into my client's skincare routine?
Application of asap super A+ serum is recommended for evening use only. Limit initial application to once or twice weekly and gradually increase usage as tolerated to nightly or alternate night use.

asap super A+ serum and asap super B complex may be mixed together prior to application.

If you experience redness or flaking, please cease application and recommence in 2 weeks with one application per week and slowly increase with the skin’s tolerance.
Are asap products gluten free?
Yes, all asap skin products are gluten free.
Are asap skincare products Vegan?
Yes, asap skincare products are Vegan.
Do asap test on animals?
No, asap skin products do not test on animals and does not employ a third party to conduct animal testing.
Where are asap skin products made?
asap skin products are proudly developed and manufactured in Australia.
Do asap skin products contain plastic microbeads?
No, plastic microbeads are not contained in any asap skin product.
Are asap products suitable to be used during pregnancy?
There has been some debate regarding the use of topical Vitamin A during pregnancy. Whilst there have been no proven studies to demonstrate that topical application of Vitamin A poses a risk during pregnancy, as a precaution, asap skin products recommend the avoidance of products containing Vitamin A during pregnancy. Vitamin A is present in the asap super A+ serum.

All other asap skin products are safe to use during pregnancy and breastfeeding.
Do asap products contain natural ingredients?
Whilst asap skin products do contain some naturally sourced ingredients, asap’s focus is to provide effective skincare solutions and make no claim to be ‘natural products’. All asap ingredients are NICNAS approved and have been safely used for many years.

The active ingredients in asap’s skincare products have been scientifically tested and proven to produce impressive, fast-acting visible results. Drawing on a range of active ingredients including AHAs, BHAs, Niacinamide, Vitamin C, Vitamin A, Vitamin B and antioxidants, our active ingredients promote younger, fresher, healthier looking skin.

asap skin products do not contain:

Parabens
SLS/SLES
Mineral oil
Plastic microbeads
Harsh detergents
Synthetic fragrances
Synthetic dyes
Palm Oil
Animal derivatives
Do asap skin products contain synthetic fragrance?
No, asap skin products do not contain synthetic fragrances.
Can I cancel my online order?
Once an online order has been submitted it cannot be cancelled online.
Please contact asap Customer Service on 1300 131 970
 for assistance.
How do I maintain a serviced account?
Stockists are required to spend a minimum of $2,000 (exclusive of GST) on product within a consecutive 12 month period to maintain a serviced account status. Accounts that do not meet this criteria may become Non-Serviced at the discretion of asap.

Non-Serviced accounts may continue to place orders and will be managed by our Customer Service team at head office.
Non-Serviced accounts will be removed from Account Manager call cycles and will not be listed as a stockist on the asap Website (as stock levels cannot be guaranteed).
How do I return a product to asap?
Please complete a product return request here

Authorisation is required prior to returning any product to asap.