The information we collect
The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us.
Any personal information collected by ASAP Skin Products will only:
- be collected by lawful and fair means
- be used for a lawful purpose
- be collected with your consent, and
- the purpose for collection will be clear and explicit
Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.
How information is collected
We obtain most of your personal information about you when you deal with us directly, i.e. over the telephone, send us correspondence (whether by letter, fax or email), and visit our website or when you contact us in person.
As we are required by law to obtain your consent for the collection of "sensitive information" we will assume that you have consented to the collection of all information, which is provided to us by you for use in accordance with this policy, unless you tell us otherwise.
Information collected via our website
Users can generally visit the ASAP Skin Products website without revealing who they are or other personal information. ASAP Skin Products will not collect any personal information about visitors to our website except when they knowingly provide it. e.g. via email through the "contact us", “export enquiries” or “become a stockist” forms.
The ASAP website does not use secure communications to transmit information across the internet, if you do not wish to send an email or use an online form, you can send postal mail to the address specified in the "contact us" section of this policy.
Click Stream Data
When you visit our website, ASAP Skin Products makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No information regarding the identity of users or other information is obtained without your knowledge while you are browsing our website.
No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect internet logs.
Cookies are small text files, which are placed on your hard drives by some websites to store information. The website may utilize cookies to remember who you are each time you visit certain parts of the website. A more detailed explanation can usually be found at the Privacy Commissioner's website http://www.privacy.gov.au
Use and disclosure of your personal information
Generally we will use and disclose your personal information for the following purposes:
- to provide the services you have requested from ASAP Skin Products
- We are authorised or required to by law to do so
- To protect the rights or property of ASAP Skin Products
- We reasonably believe it is necessary to prevent a threat to health or safety
Security and storage of your personal information
ASAP Skin Products will endeavour to take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored in our secure servers or secure files.
Generally, we hold personal information of clients, partners, stockists, debtors, creditors, etc in a combination of computer storage facilities and paper-based files.
These facilities and records are located at: 4 Meaden Street Southbank VIC 3006
Our secure servers are protected in controlled facilities and can be accessed only by authorised ASAP Skin Products personnel. All data stored on our servers can be accessed in combination with a valid username and password. Resources are additionally limited with access controls that prevent information being visible to all valid users.
The ASAP Skin Products network is secured in a virtual private network and protected by firewall technology.
We would like to advise that the internet, however, is not always a secure method of transmitting information. Accordingly, ASAP Skin Products cannot accept responsibility for the security of information you send or receive from us over the internet or for any unauthorised access or use of that information. For those who do not wish to use the internet, ASAP Skin Products provides alternative ways of obtaining and providing information.
To safeguard all information collected, ASAP Skin Products and all of it's employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.
Accessing your personal information
You can access the personal information that ASAP Skin Products holds about you by contacting the ASAP Skin Products Privacy Compliance Manager as detailed in the 'Contact Us' section of this policy.
We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount to cover our costs of providing the information to you.
Complaints regarding your privacy
If you have a complaint about a breach of your privacy, of how your personal information is collected or used, please direct your complaint to our Privacy Compliance Manager at the address detailed below. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.
If you are not satisfied with the response you receive you can forward your concerns in writing to the Managing Director at the postal address detailed below. You will receive a further response within 14 business days.
Privacy Compliance Manager
ASAP Skin Products
P.O. Box 1316
South Melbourne VIC 3205